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Aissistant provides Auto-Pilot, Auto-Draft, and Co-Pilot mode.
We recommend our customers begin with the Auto-Draft mode. After undergoing several rounds of optimization—during which we monitor Aissistant's performance and make adjustments via instructions, tags, and assets—we can then activate Auto-Pilot to achieve complete automation.
| Auto-Pilot | Auto-Draft | Co-Pilot | |
|---|---|---|---|
| Functionality | Automatically reply to user messages | Automatically generate draft for human to review, edit and then send | Draft, translate, or summary via buttons on right side panel |
| Channel | Any channel | Any channel | Non-realtime channels (email) |
| User Case | Sales and Customer service (email and chat) | Sales and Customer service (email and chat) | Customer service (email) |
| Productivity | Higher productivity gain, 85% resolved without human involvement | Improve human team productivity | Improve human team productivity |
| Flexibility | Fully automated | automated helper | On demand |
| Maturity | Assets are more matured | Assets are matured | Assets can be less matured |
<aside> 💡 For gateways that have not been used for more than 3 days, you may need to re-authorize the connection for the gateway to be used again.
</aside>
In Auto-Pilot mode, Aissistant generates response and responds directly without human intervention. This allows Aissistant to enter full automation. Aissistant has been equipped with capability to auto-detect the needs for human involvement, either help or follow-up, whichever happens Aissistant will create tag as mechanism to notify human team. Please refer to Human Team Followup for more details.
80% of Aissistant users employ Auto-Pilot because it offers a real game-changer. For Auto-Pilot to work well, please pay attention to the followings:
(1) It works better if the inbox has narrower purpose. A typical example is out-reach sales qualification which is definable task. Our AI has proved the capability to reach human parity in those categories.
(2) Increase the information in assets always help. There is no limit on the amount of information in assets. Our AI is very information hungry, the more the better, and AI will be able to pick the most relevant information to be used in response or draft.
In Auto-Pilot mode, Aissistant generates draft for human to review, modify then send. This process allows the human agents to scrutinize and refine the response before sending it. We advise our users to initially engage with the Auto-Draft mode, undertake several iterations of optimizations until the Assistant's output aligns with the human agent's criteria, and then transition to Auto-Pilot mode. Please refer to Achieve Full Automation for more details.
The choice between Auto-Pilot and Auto-Draft doesn’t impact other features like tags, summaries, etc.
In Co-Pilot mode, the user interaction is not processed until human team trigger it via right-side panel. This approach offers the best flexibility but least productivity.
FrontApp Co-Pilot is automatically installed when you create the gateway to your FrontApp account.
If you don’t see the Co-Pilot panel in your FrontApp, please do the following
(1) Go to your FrontApp workspace, click on any conversation;
(2) Click “Manage” on the right side panel, in the list, pin the “Aissist” plug-in, then the following panel will appear;
Gorgias Co-Pilot is automatically installed when you create the gateway to your Gorgias account.
If you don’t see the Co-Pilot panel in your Gorgias, please do the following
(1) Go to console.aissist.io, login in, then go to tab “gateways”;
(2) Click on the Gorgias gateway, and navigate to “config agent”;
(3) Log back to Gorgias to see whether the right-side panel appears;
