During creation of Gateway, you can choose between Auto-Pilot and Co-Pilot. In Auto-Pilot, you can further choose between Auto-Reply and Auto-Draft. Learn more about Auto-Pilot and Co-Pilot …

</aside>

How does Aissistant work in Gorgias?

Aissistant works, largely, in similar way as human, creating response, draft, comment, tag, and summary.

Auto-Pilot Mode

Create Response

Create Draft

Create Tag

Create Summary

Co-Pilot Mode

Gorgias Co-Pilot is automatically installed when you create the gateway to your Gorgias account.

If you don’t see the Co-Pilot panel in your Gorgias, please do the following

(1) Go to console.aissist.io, login in, then go to tab “gateways”;

(2) Click on the Gorgias gateway, and navigate to “config agent”;

(3) Log back to Gorgias to see whether the right-side panel appears;